Agentic Support Automation
Automatically respond to refund, return, and exchange requests using your policies and tone, reducing manual tickets instantly.
Onboard your store in minutes today.
Mostly everything you need to run your store.
Leverage post-purchase intelligence, automate customer support, optimize every refund decision, and recover returned inventory through our warehouses.
Features
Solutions for every stage of growth: startups, mid-size companies and enterprises.
Distributed Return Network
Customers ship to strategic warehouses instead of your home or overseas suppliers, reducing friction and centralizing recovery.
Intelligent Refund Decisioning
Every request is evaluated based on product cost, shipping, return cost, resale value, and customer history to maximize margin.
Profit Optimization Engine
Choose the best outcome based on your store's economics: full refund, partial refund, keep-item, exchange, or return.
Inventory Recovery & Resale
Returned items are inspected, restocked, exchanged, or routed to secondary sales channels to recover lost revenue.
Post-Purchase Analytics
Track refund patterns, recovery rates, cost savings, and margin impact in one unified dashboard.
LLC Formation, Compliance & Management
Form an LLC, maintain compliance, and get reminders all in one place.
Tax Filing & Reporting
File taxes and generate reports for your LLC, ensuring you stay compliant with federal and local regulations.
Margin Recovery Calculator
See How Much You're Losing After Checkout.
Enter your store metrics and estimate how much margin you could recover by automating support, optimizing refunds, and recovering returned inventory.
$0
per year
$0/month potential recovery
FAQ
Still have questions? We got you.
Does the AI automatically issue refunds?
Yes and no. Our system acts as an intelligent layer that evaluates each return based on real-time data: product cost, shipping logistics, and your specific store policies. It suggests the optimal path, whether that’s a refund, an exchange, or a return to our warehouse—to protect your margins.
How does the WMS handle returned inventory?
This is where we differ from standard apps. Because we run our own Warehouse Management System (WMS), returned items are instantly scanned, inspected, and updated in your inventory. If an item is resalable, it’s back on your Shopify store in minutes, not weeks.
Where is my inventory actually stored?
Your products are stored in our secure, tech-enabled fulfillment centers. Unlike traditional 3PLs, our software gives you a 'god-view' of every SKU, inbound shipment, and bin location in real-time.
Can I use my own shipping labels for inbound inventory?
Absolutely. When sending inventory to us, you can upload your own labels or buy discounted postage directly through our dashboard. Every shipment is tracked via a unique Inbound ID and digital packing slip to ensure 100% receiving accuracy.
Do I need to change my Shopify setup?
Not at all. Mosaico plugs directly into your Shopify admin. We sync your products, orders, and inventory levels automatically, adding a layer of industrial-grade logistics to your existing storefront.
Is Mosaico only for enterprise-level brands?
We built this for the next generation of founders. Whether you’re shipping 10 or 10,000 orders a month, our platform is designed to scale with you, providing the technical infrastructure usually reserved for billion-dollar retailers.
What makes Mosaico different from a standard 3PL?
We're not a 3PL. Most 3PLs are logistics companies trying to learn tech. Mosaico was built from the ground up with a software- and AI-first approach. This proprietary approach means fewer errors, faster fulfillment, and deeper data insights for your brand.
Post-Purchase Intelligence
Returns Are Inevitable. Losses Aren't.
See how much profit you can recover by automating support, optimizing refund decisions, and recovering returned inventory.