1. Information We Collect

Mosaico collects information necessary to provide logistics and warehouse management services. This includes Merchant data (name, email, business details) and Customer data fetched via Shopify APIs (shipping addresses, names, and order details) required to generate labels and fulfill shipments.

2. How We Use Your Data

We use the collected data strictly to:

• Process and fulfill e-commerce orders.
• Generate shipping and return labels through third-party carriers.
• Provide analytics on warehouse performance and inventory levels.
• Communicate platform updates and security alerts.

3. Data Sharing and Third Parties

Mosaico does not sell your data.

4. Data Retention and Deletion

We retain customer PII only as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. Mosaico fully complies with Shopify's mandatory privacy webhooks (Customer Redact, Shop Redact, and Customer Data Request).

5. Security

WE EMPLOY INDUSTRY-STANDARD SECURITY MEASURES, INCLUDING AES-256 ENCRYPTION AT REST AND TLS ENCRYPTION IN TRANSIT, TO PROTECT YOUR DATA. WHILE WE STRIVE FOR MAXIMUM PROTECTION, NO METHOD OF TRANSMISSION OVER THE INTERNET IS 100% SECURE.

6. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to access, correct, or delete your personal information. Merchants are responsible for processing these requests from their end customers, and Mosaico will assist in fulfilling these requests upon notice.

7. Contact Us

For questions regarding this Privacy Policy or data handling, please contact our privacy team at support@mosaicohq.com.